Terms of Service

1. Services

Prism Digital Group Limited provides digital marketing services including website design, SEO, paid advertising, CRM automation, social media management, email marketing, reputation management, analytics, and white-label fulfilment. Specific deliverables are outlined in individual service agreements.

All services are subject to a separate Statement of Work (SOW) or service agreement that defines scope, timelines, and deliverables. In the event of a conflict between these terms and a SOW, the SOW takes precedence for the relevant service.

2. Billing & Payment

Monthly retainers are invoiced on the 1st of each month and due within 7 days. Website projects require 50% upfront, 50% on completion. Ad spend is billed directly by advertising platforms. Late payments may result in service suspension after 14 days.

All prices are quoted exclusive of VAT unless otherwise stated. UK clients will be charged VAT at the applicable rate. US and Canadian clients are exempt from UK VAT.

We accept payment via direct debit, bank transfer, and major credit/debit cards. A 2% surcharge may apply to credit card payments over £5,000.

3. Contracts & Cancellation

All retainer packages are month-to-month with no long-term commitment. Cancellation requires 30 days written notice. White-label partnerships require a minimum of 2 active projects per month to maintain trade pricing.

Upon cancellation, we will complete any work in progress and provide a final handover document including login credentials, analytics access, and campaign data. Ad accounts remain your property.

4. 90-Day Guarantee

We guarantee measurable improvement within 90 days of campaign launch. If targets are not met, we will restructure your strategy at no additional cost. This does not constitute a money-back guarantee.

“Measurable improvement” is defined as a statistically significant positive change in the agreed-upon KPIs specified in your service agreement. KPIs are established during the onboarding process and documented in writing.

5. Intellectual Property

All website designs, content, and creative assets produced by Prism Digital Group become the property of the client upon full payment. We retain the right to showcase work in our portfolio unless an NDA is in place.

Third-party software licenses (including CMS platforms, plugins, and stock imagery) remain subject to their respective terms. We will advise you of any third-party licensing requirements during the project.

6. White-Label Terms

White-label partnerships are governed by a separate NDA and white-label agreement. All work is delivered under the partner's brand. Prism Digital Group will never contact the partner's clients directly.

Trade pricing is contingent on maintaining a minimum of 2 active projects per month. Partners who fall below this threshold for two consecutive months may be transitioned to standard pricing.

7. Data Processing

In the course of providing services, Prism Digital Group may process personal data on behalf of the client. We act as a data processor and will only process data in accordance with documented client instructions.

We maintain appropriate technical and organisational measures to protect personal data, including encryption in transit and at rest, access controls, and regular security audits.

8. Confidentiality

Both parties agree to treat confidential information received from the other party with the same degree of care as their own confidential information. Confidential information includes business strategies, pricing, client lists, technical specifications, and any information marked as confidential.

9. Liability

Prism Digital Group's liability is limited to the fees paid for the specific service in question. We are not liable for third-party platform changes, algorithm updates, or factors outside our reasonable control.

We do not guarantee specific search engine rankings, ad performance figures, or revenue outcomes. All projections provided during sales and strategy discussions are estimates based on historical data and industry benchmarks.

10. Force Majeure

Neither party shall be liable for any delay or failure to perform obligations under these terms due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, platform outages, or pandemic-related disruptions.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.