Reputation Management
Your online reputation is your most valuable marketing asset. We automate review collection, monitor every mention, and help you build the 5-star presence that wins trust before the first conversation.
Everything you get with this service
Automated review collection, monitoring, and response. Delivered by a dedicated team with full transparency and reporting at every step.
Our delivery process
A structured, transparent approach from initial audit to ongoing optimisation.
Audit & Strategy
We analyse your current performance, competitors, and market opportunity to build a data-driven plan.
Build & Configure
Our team sets up, builds, and configures everything — from tracking to creative to campaign structure.
Launch & Optimise
Campaigns go live with daily monitoring. We optimise continuously based on real performance data.
Report & Scale
Monthly strategy calls, live dashboards, and clear recommendations on where to invest next.
Frequently asked questions
Everything you need to know about our reputation management service.
How do you collect reviews automatically?
After a service is completed, our system sends an SMS and email to the customer with a direct link to leave a Google review. Timing and messaging are customised for your industry.
Can you remove negative reviews?
We can't remove legitimate reviews, but we can flag reviews that violate platform guidelines for removal. More importantly, we help you respond professionally and bury negative reviews under a stream of positive ones.
Which platforms do you monitor?
Google, Yelp, Trustpilot, Facebook, industry-specific platforms (like Checkatrade, Houzz, etc.), and general web mentions.
Do you respond to reviews for us?
We draft AI-assisted responses for your approval, or you can authorise us to post directly. Both positive and negative reviews get professional, brand-consistent responses.
How quickly will I see more reviews?
Most clients see a 50%+ increase in monthly reviews within the first 30 days. Within 90 days, expect 200–300% growth in total review volume.
Can I display reviews on my website?
Yes. We provide a review widget that pulls your best reviews directly onto your website. It updates automatically and includes schema markup for SEO.
What about fake competitor reviews?
We monitor for suspicious review activity and can file reports with platforms to investigate and remove fake reviews targeting your business.
Real results, real businesses
See how our clients have grown with this service.
“We went from worrying about where the next job was coming from to having to hire two new plumbers to keep up with demand.”
James M., Director
Brighton Plumbing Co.
“Our waiting list for new patients is now 3 weeks long. We've never had that before. The team at Prism understood exactly what we needed.”
Dr. Sarah H., Principal Dentist
Hartley Dental Practice
“Prism didn't just improve our marketing — they transformed how we think about growing the business. The data-driven approach is exactly what this industry needs.”
David K., Managing Partner
Kingsley & Partners
“We went from turning away work to actively pitching bigger retainers. Prism handles the delivery, we handle the relationships. Perfect partnership.”
Anonymous — NDA in place
A London Digital Agency
“Each location now has a full diary. We had to bring on an associate dentist at our Didsbury practice just to keep up with demand. The ROI has been exceptional.”
Dr. Raj P., Clinical Director
Manchester Dental Group
“We were spending a fortune on ads and getting tyre-kicker leads. Prism restructured everything — now we get fewer but far better-qualified leads, and our cost per signed case has dropped dramatically.”
Catherine G., Managing Partner
Greenfield & Associates
“The automated MOT reminders alone paid for the entire marketing spend. We went from chasing customers to having a full booking calendar three weeks out.”
Steve T., Owner
Apex Motors Ltd
“We went from worrying about where the next job was coming from to having to hire two new plumbers to keep up with demand.”
James M., Director
Brighton Plumbing Co.
“Our waiting list for new patients is now 3 weeks long. We've never had that before. The team at Prism understood exactly what we needed.”
Dr. Sarah H., Principal Dentist
Hartley Dental Practice
“Prism didn't just improve our marketing — they transformed how we think about growing the business. The data-driven approach is exactly what this industry needs.”
David K., Managing Partner
Kingsley & Partners
“We went from turning away work to actively pitching bigger retainers. Prism handles the delivery, we handle the relationships. Perfect partnership.”
Anonymous — NDA in place
A London Digital Agency
“Each location now has a full diary. We had to bring on an associate dentist at our Didsbury practice just to keep up with demand. The ROI has been exceptional.”
Dr. Raj P., Clinical Director
Manchester Dental Group
“We were spending a fortune on ads and getting tyre-kicker leads. Prism restructured everything — now we get fewer but far better-qualified leads, and our cost per signed case has dropped dramatically.”
Catherine G., Managing Partner
Greenfield & Associates
“The automated MOT reminders alone paid for the entire marketing spend. We went from chasing customers to having a full booking calendar three weeks out.”
Steve T., Owner
Apex Motors Ltd
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Let's build your reputation management strategy
Book a free strategy call and we'll build a plan tailored to your business goals and budget.
Month-to-month · No lock-ins · 90-day results guarantee