Virtual Receptionist
“I'm getting calls but missing them”
Professional call answering, appointment booking, and urgent transfers — so no lead goes to voicemail.
What you get with Virtual Receptionist
There's no point generating 30 calls a month if 7 go to voicemail. Our virtual receptionist service puts a trained, professional receptionist on your line — answering calls in your business name, booking appointments directly into your CRM calendar, and transferring urgent calls to the right person.
Best For
Any business already generating lead volume that's losing opportunities to missed calls, voicemails, and slow follow-up. The natural add-on once leads are flowing.
Our delivery process
A structured, transparent approach from onboarding to ongoing results.
Onboarding
We learn your business, services, team structure, and create custom call scripts and booking protocols.
Integration
Your phone line is configured to route calls to our team. CRM calendar sync is set up for instant booking.
Go Live
Calls are answered professionally in your business name from day one. Urgent transfers, bookings, and messages all flow seamlessly.
Report & Refine
Monthly call analytics, script refinements, and feedback loops to continuously improve the caller experience.
Frequently asked questions
Everything you need to know about Virtual Receptionist.
Will callers know it's not my in-house team?
No. Our receptionists answer in your business name using custom scripts that match your tone and brand. Callers experience a seamless, professional interaction.
Can they book appointments into my calendar?
Yes. We integrate directly with your CRM calendar. Receptionists can see availability and book appointments in real time, with automatic confirmation sent to the caller.
What about urgent calls?
Urgent calls are transferred directly to your mobile or a designated team member. You define what counts as urgent and who gets the transfer.
What hours are covered?
We offer flexible coverage — business hours, extended hours, or full 24/7 coverage depending on your needs.
How quickly are calls answered?
Within three rings. No hold music, no automated menus, no voicemail. A real person answers every call.
Do I need to be on the Lead Machine retainer?
No, but it works best as an add-on for businesses already generating lead volume. The more calls coming in, the more value you get from never missing one.
Can you handle high call volume?
Yes. We scale with your business. Whether you're getting 10 calls a day or 100, we have the capacity to handle it without sacrificing quality.
Real results, real businesses
See how our clients have grown with our solutions.
“We went from worrying about where the next job was coming from to having to hire two new plumbers to keep up with demand.”
James M., Director
Brighton Plumbing Co.
“Our waiting list for new patients is now 3 weeks long. We've never had that before. The team at Prism understood exactly what we needed.”
Dr. Sarah H., Principal Dentist
Hartley Dental Practice
“Prism didn't just improve our marketing — they transformed how we think about growing the business. The data-driven approach is exactly what this industry needs.”
David K., Managing Partner
Kingsley & Partners
“We went from turning away work to actively pitching bigger retainers. Prism handles the delivery, we handle the relationships. Perfect partnership.”
Anonymous — NDA in place
A London Digital Agency
“Each location now has a full diary. We had to bring on an associate dentist at our Didsbury practice just to keep up with demand. The ROI has been exceptional.”
Dr. Raj P., Clinical Director
Manchester Dental Group
“We were spending a fortune on ads and getting tyre-kicker leads. Prism restructured everything — now we get fewer but far better-qualified leads, and our cost per signed case has dropped dramatically.”
Catherine G., Managing Partner
Greenfield & Associates
“The automated MOT reminders alone paid for the entire marketing spend. We went from chasing customers to having a full booking calendar three weeks out.”
Steve T., Owner
Apex Motors Ltd
“We went from worrying about where the next job was coming from to having to hire two new plumbers to keep up with demand.”
James M., Director
Brighton Plumbing Co.
“Our waiting list for new patients is now 3 weeks long. We've never had that before. The team at Prism understood exactly what we needed.”
Dr. Sarah H., Principal Dentist
Hartley Dental Practice
“Prism didn't just improve our marketing — they transformed how we think about growing the business. The data-driven approach is exactly what this industry needs.”
David K., Managing Partner
Kingsley & Partners
“We went from turning away work to actively pitching bigger retainers. Prism handles the delivery, we handle the relationships. Perfect partnership.”
Anonymous — NDA in place
A London Digital Agency
“Each location now has a full diary. We had to bring on an associate dentist at our Didsbury practice just to keep up with demand. The ROI has been exceptional.”
Dr. Raj P., Clinical Director
Manchester Dental Group
“We were spending a fortune on ads and getting tyre-kicker leads. Prism restructured everything — now we get fewer but far better-qualified leads, and our cost per signed case has dropped dramatically.”
Catherine G., Managing Partner
Greenfield & Associates
“The automated MOT reminders alone paid for the entire marketing spend. We went from chasing customers to having a full booking calendar three weeks out.”
Steve T., Owner
Apex Motors Ltd
Other solutions
Solutions that pair well with Virtual Receptionist — or stand on their own.
Let's get Virtual Receptionist working for you
Book a free strategy call and we'll build a plan tailored to your business.
Month-to-month · No lock-ins · 90-day results guarantee